A short map of the site for anyone who has read a review and now needs the next step: how to send in your own account, how to check a suburb before you book, and which pages answer the questions people ask us most.
If you landed here from a review page and you are not sure which step comes next, this is the short version. Most readers arrive with one job in mind, then realise they need a second opinion, a quote in writing, or a record of what was agreed. The details below are the ones we get asked about most often, whether you are chasing a plumber in Doonside or trying to sort out a bond clean before the end of the month.
Ask for the quote in writing, including whether parts and callout fees sit inside the figure. Confirm the arrival window, not just the day. If a job needs a licence, ask for the number and check it before work starts.
Keep the invoice, note the date, and photograph anything that looks off while the tradesperson is still on site. A short follow-up call two or three days later catches most problems before they turn into a second visit.
We publish entries with the suburb, the job type and the month it happened. Photos of shopfronts, vans or finished work help the next reader more than a star rating does. If something went wrong, say so plainly, that is the part people actually search for.
Guide Center is where you work out what to do next. If a review raised a question, or you want to send in a job you have just had done, pick whichever route suits you. We read everything, but we answer in the order it arrives.
Email the suburb, the trade or shop, the date of the job and what was quoted versus what you paid. Phone photos of the van, the shopfront or the finished work help more than a long write-up.
If a dated entry about your business is wrong, say which line is wrong and what it should read. We check the original submission before we change or remove anything.
Written notes and printed photos can go to the address below. There is no walk-in counter, so post only.
51893 Venter Trafficway
Port Nompumelelo, NW 0100
Not sure which of these fits your situation? The FAQ page covers the common ones, including what we do and do not publish. For anything about how your details are stored, see our privacy policy.