The order we work in, what we check before publishing, and where things slow down. Written for people sending in a tradie, a mechanic or a cleaning crew, and for anyone reading the entries afterwards.
Nothing lands on RHH Blacktown the day it arrives. Every entry passes the same short route, and the dates below show what actually happens at each stop.
Step 1
Day you send it
Suburb, trade or shop, roughly when the job happened, what was quoted and what you were charged. A photo of the van, the shopfront or the finished work helps more than a long story. If something went sideways, say so plainly, that part gets published too.
Step 2
Within a few days
Dates, names and figures get compared with what other locals have sent about the same business. Where two accounts disagree on a quote or a turnaround, both versions stay in the entry rather than one being quietly dropped.
Step 3
Before publishing
Each review is filed under a suburb and a job type, from pest control and tyres to childcare centres and phone repair kiosks near the station. The date of the work sits at the top of the block, so you can see how recent the experience really is.
Step 4
After it goes live
If a business changes hands, moves premises or stops taking weekend calls, later accounts are added underneath the original. Old entries are not deleted, they are marked as older, which is usually the fastest way to spot a drop in standards.
Two limits worth knowing up front: we do not rank businesses and there are no paid placements, so the order on the board follows the date of the work, not anyone's budget. Entries stay anonymous unless the person sending them asks otherwise.
Every review on RHH Blacktown moves through the same five steps. Nothing skips the check, and nothing gets published just because someone paid for it. Here is what actually happens between a reader sending a note and a review going live.
A short message is enough: who did the work, which suburb, roughly when, and what happened. Photos of the van, the shopfront or the finished job help, but they are not required.
Home repairs, pest control, tyres, cleaning crews, childcare, takeaway counters, phone kiosks near the station. Each note lands in the category and postcode it belongs to, so the board stays usable.
We look for the things that make a review useful: the quoted figure, how long the job took, whether the price held, and what the person would tell a neighbour. Vague praise gets sent back for detail.
No sponsored ranking, no paid badge. Just a dated entry with the summary, the parts that went wrong as often as the parts that went right, and any photos the sender agreed to share.
The entry goes live with the date it happened, so you can tell a two-week-old job from a two-year-old one. If a business replies or the situation changes, we add a note rather than quietly editing the original.
Want to see how a finished entry reads before you send yours? Start with a recent one, or get in touch if you would rather ask a question first.